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  1. My screen resolution is 800 X 600. Why do I get a message telling me that it isn't?

  2. How can I get help while preparing my taxes?

  3. I accepted the user agreement, why won't the tax program start?

  4. What browsers are supported?

  5. Why do I need cookies enabled to use the your web site?

  6. What is required to print my return?

  7. What monitor display settings are best for using your site?

  8. Can I use your tax system on a Macintosh?

  9. I don't remember my user ID or password. Can you help me?

  10. If I have an APO address, can I still use your program?

  11. I am having trouble deleting both current and prior year information that no longer pertains to me this year. What is the correct way to do this?

  12. I don't have an e-mail address. Can I still use your service?

  13. How does this 100% web-based business work? What do I gain?

  14. How do I change my browser text size?

  15. Why haven't I received any e-mails from you about my return? I've given you my correct e-mail address.

  16. What effects do Spam, Ad ware and pop-up blockers have on using this program?
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