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  1. How secure and confidential will my information be? What is your Privacy Policy?

  2. I forgot my login information, user ID or password. Can you send it to me if I can't remember?

  3. Do you provide tax advice and help?

  4. Does your program check my return for errors?

  5. When moving from page to page or attempting to print, why do I get the following error message: "This page contains both secure and nonsecure items. Do you want to display the nonsecure items"?

  6. Let's say I enter all my tax information, and then decide not to file with your company. What happens to the information I've already entered?

  7. I'm not sure I like the idea of all my information on your server. What assurance can you give me?

  8. What kind of customer support do you provide?
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