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  1. How do I find out if I am receiving a refund before paying for this service?

  2. When I look for electronic filing under the Review link, why do I only see an option to print?

  3. Do you guarantee the accuracy of the calculations provided by your program?

  4. In which states can I pay my balance due by direct payment from my bank account?

  5. I don't like the results of my return, I would like a refund of my preparation fee!

  6. Since I don't qualify for electronic filing, why am I still charged the fee for my return?

  7. If I have an APO address, can I still use your program?

  8. Is it safe for me to enter bank information on the Internet?

  9. What kind of customer support do you provide?
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