Frequently Asked Question 25
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What kind of customer support do you provide?
Included in the program are numerous resources to aid you in completing your taxes. Help links can be found on the right side of each page and most pages contain links to detailed explanations.
- The search feature gives you step-by-step instructions on where to enter most common tax items.
- Included on the pages are helpful FAQs that cover the most common questions.
- The "Get Help" link will open the "Help Center" which includes:
- Help on this page with specific answers for the page on which you are currently working.
- Where Do I Enter... provides you with step by step instructions for entering your tax information.
- Frequent Questions provides you answers to common questions.
- Quick Navigation allows you to easily navigate to a particular section of your return.
- Our Tax Guide gives easy-to-understand explanations of virtually any tax issue you're likely to encounter. The Tax Guide also provides information about deductions and credits you may not know about, to help you minimize your taxes and maximize your refunds.
- Contact Via E-mail Our GOAL is to respond to e-mail requests within 24 hours.
- Online Chat Get the answers to your questions now. Chat with our support staff while you work on your return.
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